Fireye NX6300 F10 during pilot ignition, no spark: what to check?

Question

My Fireye NX6300 is faulting F10 during pilot ignition (status x11-x12) on our industrial burner. I'm not seeing any spark through the sight glass. What should I check first?

Top answer · Written by InduQT from the fault guide and manufacturer manuals cited below · Oct 27, 2026

A Fireye NX6300 F10 fault indicates that the flame detector did not register a flame when expected. When this occurs during pilot ignition (status x11-x12) and there's no visible spark, the most likely cause is a problem with the pilot ignition system itself. This prevents the pilot flame from establishing, leading to the F10 lockout.

Likely causes and checks

1No pilot flame at ignition

Points to it
The controller requires a flame during the pilot ignition sequence. If there is no spark, the pilot flame cannot ignite, causing the F10 fault.
Check
Observe a start with a qualified technician to confirm the presence of spark, pilot flame, and the flame signal on the overview screen.

2Pilot gas pressure or regulator issues

Points to it
Even if spark is present, a weak or absent pilot flame due to insufficient gas pressure or a faulty regulator will prevent successful pilot ignition and trigger an F10 fault.
Check
Read the pilot gas pressure during the trial for ignition and confirm that the pilot valve opens correctly.

3Flame present but not seen by detector

Points to it
If a flame is actually present but the detector is not registering it, the NX6300 will report an F10 fault. This can be due to issues with the detector itself or its connection.
Check
Check the scanner wiring, lens, and sighting. Compare the current flame signal with historical readings from earlier successful starts.

Next check: Given no visible spark, the immediate next step is to observe a start with a qualified technician to verify the spark, pilot flame, and the flame signal on the overview screen of the NX6300.

Work on fuel trains, burners, pressure vessels and electrical equipment must be done by qualified personnel following the manufacturer’s documentation and local codes. Never bypass a safety device or interlock.

Related questions

Different symptoms on your machine?

Describe the fault or upload a photo, and InduQT checks it against the manufacturer manuals. Share the result here when it helps someone else.

Ask the free troubleshooter